I've been a Verizon Wireless customer for almost 12 years. I usually keep my phones for 2 years and then take advantage of their free phone upgrade offers. Verizon has changed programs and policies a little, but they still offer a free cell phone upgrade when you keep your existing phone for around 18 months. Of course, they have many phones available but not all of them are free.
At this time, I do not really need a smartphone (or the extra fees) for my personal cell phone. So I stick with what are called "feature" phones. Generally, these are the phones that do not require a data plan and are meant mostly for calling and sending text messages.
Whenever I need to upgrade my Verizon wireless phone, I just find the phone that I want online and order it. It usually comes via Fedex in around 2 days. When unpacking the phone, all activation instructions are provided. It is a very easy process. If you are an existing Verizon Wireless customer, I highly recommended getting your next phone upgrade online.
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